Privacy Policy

1. Introduction

Oryele™ LLC ("Oryele," "we," "us," or "our") operates the website located at oryele.ai and provides Oryele, a digital operations platform for growing businesses — including accounting, legal, and insurance firms — that brings intake, documents, scheduling, communications, workflows, and AI-assisted work together in one platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our Services.

2. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill out forms on our website, including demo requests and contact forms
• Subscribe to our newsletter
• Create an account or use our platform
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This information is collected through standard web technologies including cookies and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party services you connect to our platform, including calendar and email providers (currently Microsoft 365 and Google Workspace), consistent with the permissions you grant those services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process and respond to your inquiries and requests
• Send you marketing and promotional communications (with your consent)
• Analyze usage patterns and improve our Services
• Comply with legal obligations
• Protect against fraudulent or unauthorized use of our Services

4. How Our AI Features Process Your Information

This section describes how artificial intelligence is used within the Services.

Where AI processing happens

Oryele operates its own AI model infrastructure. When you use AI-powered features of the Services — including the Digital Workforce that reviews and classifies documents you or your clients submit (such as tax forms, bank statements, and engagement letters), and the Elle assistant available on our website and platform — the underlying language model runs on infrastructure that Oryele controls, not on infrastructure operated by a third-party AI company such as OpenAI, Anthropic, or Google.

Scanned or image-based documents are processed using Amazon Textract, a document-analysis service operated by Amazon Web Services ("AWS"), as part of our existing AWS hosting relationship, to extract text, tables, and form data before that content is used elsewhere in the Services.

We do not use your content to train AI models

Content you or your clients submit — including document text and chat messages — is used only to generate the specific output you requested, such as extracting fields from a document you uploaded or answering a question you asked. We do not use this content to train, fine-tune, or otherwise improve AI models for use by other customers or the public.

For Amazon Textract specifically, Oryele has enabled AWS's organization-wide AI services opt-out policy for the AWS account running the Services. This is a technical, enforced control, not only a stated practice — verified on 2026-08-24 by AWS's own policy-resolution API, which confirmed an opt-out result covering Textract with no service-specific exceptions.

Human review

Output from the Digital Workforce is not treated as final. Results are placed in a review queue for a person on your team to accept or correct before they become part of your records. AI does not make final substantive determinations about your engagements without a person reviewing the result.

Retention

Inputs to and outputs from our AI features are retained as part of your records and are subject to the same security controls (encryption, role-based and row-level access controls, and audit logging) and retention practices described elsewhere in this policy. Content processed by our own AI model infrastructure is not separately retained by any outside party — it stays within the same infrastructure and records described above. Content sent to Amazon Textract is processed to return the requested result and is subject to the AI services opt-out policy described above.

You do not choose which AI provider is used

Oryele uses a single, unified AI infrastructure for all customers — there is no option to select a different AI provider for your account. This means every customer's AI processing happens under the same infrastructure and the same protections described in this section.

Your data is isolated from other customers

Your data — including content processed by AI features — is logically isolated from other customers' data at the database level, using row-level security enforced for every query. AI processing does not combine, compare, or share content across different customers' accounts.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Services, subject to confidentiality obligations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect the rights and safety of Oryele and others

6. Data Security

We implement industry-standard security measures to protect your information, including file-level encryption, role-based access controls, and multi-factor authentication. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your data. To exercise these rights, contact us at info@oryele.com.

9. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Services after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Oryele LLC
Email: info@oryele.com
Website: oryele.ai